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Job Description

Position Title: Voucher (PBV) Specialist
Reports To: Property Manager
Department/Division: Housing Operation
FLSA Status: Non-Exempt
Date: December 12, 2025
Employment Status: Full-Time

Position Summary 
Responsible for implementing the Agency's leasing and occupancy policies and procedures under the Rental Assistance Demonstration (RAD) Program's in accordance with HUD, federal, local and other applicable laws and rules.  These tasks are to be performed in compliance with HUD RAD-eligible Physical Condition Assessments and National Standards for the Physical Inspection of Real Estate (NSPIRE).

Responsibilities
The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.

1. Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.
   
   
2. Coordinates background information checks of residents to be recertified. Performs final eligibility verifications.
   
   
3. Based on information and Waiting List data, contacts eligible applicants to offer available units in accordance with Agency policies and procedures.
   
   
4. Prepares lease-up packets and briefs new residents on occupancy and lease requirements.
   
   
5. Reviews lease documents for accuracy and completeness and executes leases.
   
   
6. Assists in preparation and distribution of notices of rent violations and assists Property Manager with lease enforcement.
   
   
7. Prepares/completes Form HUD-50059 in an accurate and timely manner and sends to the Operations Manager for quality control review prior to timely electronic submission to the PIC system.
   
   
8. Collects and reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for recertification and move-in. Explains rent calculation to residents and assists with completion of recertification materials, as necessary. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.
   
   
9. Schedules and conducts re-examination interviews with residents.
   
   
10. Ensures proper verification methods/processing for each re-examination in accordance with HUD and Agency policies and procedures. Examines and resolves income discrepancies, as necessary.
    
    
11. Reviews and discusses non-compliant resident issues with Operations Manager to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.
    
    
12. Enters move-in and move-out data into system, as needed.
    
    
13. Processes and maintains files and correspondence associated with the leasing/occupancy process.
    
    
14. Maintains account information such as present rent, and coordinates other collections due, late payment notification, and reconciliation of rent and other charges collected throughout the month with appropriate personnel.
    
    
15. Accurately updates the system with system notes and ensures compliance with program requirements and regulations. Reviews resident/applicant files/folders and verification forms for accuracy and completeness and accurately inputs data into computer in a timely manner.
16. Assists with security activities by communicating with security personnel regarding specific problems and/or general security observations.
    
    
17. Collects and deposits rental payments.
    
    
18. Compiles statistical data and prepares reports related to completed recertification, applicant folders, occupancy, and residents as required.
    
    
19. Documents and investigates resident complaints and schedules appointments to discuss and initiate solutions or refers to Operations Manager as appropriate to the situation.
    
    
20. Ensures privacy and maintains security of confidential materials.
    
    
21. Accountable for consistent adherence to strong Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets.

Education and Experience
High School diploma or possession of a certificate of equivalence of High School Achievement (GED) and one (1) year of relevant experience, plus at least three (3) years' experience in the housing or social services field, or an equivalent combination of education and experience sufficiently to fulfill essential position functions.

The following Certifications must be obtained within one (1) year of employment or other allowable period of hire as authorized by the Executive Director or his/her designee:

• Enterprise Income Verification System (EIV)
• Occupancy Standards
• Rent Calculation
• Fair Housing

Knowledge and Skills

1. Working knowledge of federal, state, and local laws, rules, and regulations and Agency policies and procedures pertaining to public housing.
   
   
2. Thorough knowledge of interviewing techniques and record maintenance.
   
   
3. Ability to meet and deal tactfully and courteously with the public.
   
   
4. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
   
   
5. Ability to make routine decisions in accordance with established administrative rules, regulations, and policies, to explain the re-examination process to residents in an objective and impartial manner.
   
   
6. Working knowledge of the operation of the Agency's computer system and applicable software.
   
   
7. Knowledge of basic math principles sufficiently to perform calculations for determining rent, resolving discrepancies, PIC and EIV errors.
   
   
8. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
   
   
9. Ability to use basic office equipment such as telephone, fax, copier, and computer.
   
   
10. Ability to communicate clearly, concisely, verbally and in writing.
    
    
11. Ability to establish and maintain an effective working relationship with other employees.
    
    
12. Ability to deal effectively with situations requiring tact and diplomacy.

Supervision Controls 
The employee receives instructions from the Operations Manager. The employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when complaints are brought to the attention of the supervisor, and when the supervisor is contacted by the employee for direction. The employee's work is reviewed periodically for conformance to Agency policies and attainment of objectives. The Voucher (PBV) Specialist has no supervisory duties.

Guidelines 
The employee performs routine duties by following established HUD and Agency policies and procedures. These guidelines cover most job-related situations, and the employee may use independent judgment in making decisions within established parameters and area of expertise. If guidelines do not cover a situation, the employee normally consults the supervisor. Guidelines are generally specific and clear.

Complexity 
The employee performs a variety of related, routine, and generally repetitive tasks. The course of action is determined by the supervisor and by established procedures. The employee may coordinate, integrate, and/or prioritize tasks.

Scope and Effect 
The employee's work affects resident families, managers, other agencies, and other Agency personnel. The employee's efforts can enhance the Agency's continuing efforts to provide adequate leased housing to low-rent public housing families on a timely basis and at reasonable rates.

Personal Contacts
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Personal contacts are with all the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by residents, and other Agency activities.

Physical Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Work is principally sedentary, but may involve some physical exertion, such as kneeling, crouching, or lifting to obtain files, records, and office supplies, and eyestrain from working with computers and other office equipment.
   
   
2. Must be able to sit and/or stand for up to eight (8) hours at a time while performing work duties.
   
   
3. Must be able to bend, stoop, push, and pull in the performance of office related duties.
   
   
4. Must be able to use fingers bilaterally and unilaterally to operate office equipment.
   
   
5. Must be able to establish and maintain effective working relationships with co-workers and clients and perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
   
   
6. Must have vision and hearing corrected to be able to operate office equipment and fulfill essential job functions.
   
   
7. Must maintain a professional appearance and portray a positive image for the Agency.
   
   
8. Must maintain punctuality and attendance as scheduled.
   
   
9. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.

Medicinal and Recreational Marijuana 
Marijuana is a Schedule I controlled substance and is illegal under federal law. The Agency observes the common rule of the Federal Marijuana Law of the Controlled Substances Act (CSA) (21 U.S.C. § 811), which does not recognize the difference between medical and recreational use of marijuana and has established the required Drug Free Workplace Policy. Employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with the Agency. Any applicant for employment who advises the Agency that he/she uses any form of marijuana will be ineligible for employment. The Agency is unable to grant a request for reasonable accommodation to use marijuana under any circumstance.

Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated.

Other Requirements

1. Must possess a valid driver's license and maintain a good driving record.
   
   
2. Must be available for occasional overnight travel for training.
   
   
3. Must pass employment drug screening and criminal background check.
   
   
4. Must work with the highest degree of confidentiality.

Read and Acknowledge 
The Monroe Housing Authority is an Equal Opportunity Employer. This job description is subject to change and in no manner implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Executive Director

Employment with the Monroe Housing Authority is on an "at-will" basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.

Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights for any person or persons. Management reserves the right to add, delete, or modify and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.