Maintenance
The Maintenance Department provides 24-hour support to Public Housing.
To report a work order request, please call 704-289-2514 ext 21
After hours - Emergency on-call support: 704-989-5085
EMERGENCY SITUATIONS
Emergencies arise when residents and/or HA staff are faced with a health or life-threatening situation or there is a condition which might result in serious structural or system damage if not corrected immediately. Some emergency situation examples would include and qualify as after hours maintenance work:
- Gas leaks, either inside or outside of the unit (smell or sound)
- Broken water/sewer pipes, either inside or outside of the unit
- Leaking water heaters
- Electrical shortages (if smoke is visible)
- Refrigerator/freezer not keeping food cold and MHA will not open within 24hrs
- Heating failures between October 15th - April 15th and temperature is less than 50 degrees outside
- Lock outs for elderly/disabled only (Must have photo identification)
- Clogged commode, if only one commode in the unit and MHA will not reopen within 24hrs
- Broken-out window glass/doors (police report must be filed)
- Fire/Smoke Detector going off (Beeping/Low Battery is not an emergency)
- Collapsing Wall/Ceiling
- Severe storm damage
* Please Note: A $100.00 nuisance charge will be assessed for non-emergency calls responded to as an emergency.
Emergencies will fall into one of two categories; 1) those happening during the regular workday or 2) those that occur after hours or on weekends.
Emergencies during the regular workday – Emergencies occurring during regular business hours will be immediately referred to the Supervisor. A work order with an emergency classification will be generated. In the event that maintenance cannot abate the emergency, a contractor’s service may be solicited. The emergency will be corrected or abated in 24 hours or less.
Emergencies after hours – The maintenance staff on-call will correct emergencies that occur after hours. In the event the problem cannot be abated in-house, the Maintenance Supervisor will call an outside contractor to ensure corrective action in 24 hours or less. The emergency will be corrected or abated in 24 hours or less.