The Maintenance Department provides 24-hour support.

To report a work order request, please call 704-289-2514 ext 21

Residents can place work order requests through their resident portal Resident Portal or by submitting a Maintenance Request here. 

After hours - Emergency on-call support: 704-989-5085

EMERGENCY SITUATIONS

Emergencies arise when residents and/or HA staff are faced with a health or life-threatening situation or there is a condition which might result in serious structural or system damage if not corrected immediately. Some emergency situation examples would include and qualify as after hours maintenance work:

• Gas leaks, either inside or outside of the unit (smell or sound)
  
  
• Broken/leaking water/sewer pipes, either inside or outside of the unit
  
  
• Electrical shortages (if smoke is visible)
  
  
• Refrigerator/freezer not cooling and office will not reopen within 24hrs.
  
  
• Heating failures between October 15th - April 15th  and temperature is less than 50 degrees outside
  
  
• Lock outs for elderly/disabled only (Must have photo identification)
  
  
• Clogged commode, if only one commode in the unit and office will not reopen within 24hrs.
  
  
• Broken-out window glass/doors (police report must be filed)
  
  
• Fire- Call 911
  
  
• Smoke Detector going off (Beeping/Low Battery is not an emergency)
  
  
• Collapsing Wall/Ceiling
  
  
• Severe storm damage
   

* Please Note: A $100.00 nuisance charge will be assessed for non-emergency calls responded to as an emergency. 

Emergencies will fall into one of two categories; 1) those happening during the regular workday or 2) those that occur after hours or on weekends.

Emergencies during the regular workday – Emergencies occurring during regular business hours will be immediately referred to the Supervisor.  A work order with an emergency classification will be generated.  In the event that maintenance cannot abate the emergency, a contractor’s service may be solicited.  The emergency will be corrected or abated in 24 hours or less.

Emergencies after hours – The maintenance staff on-call will correct emergencies that occur after hours.  In the event the problem cannot be abated in-house, the Maintenance Supervisor will call an outside contractor to ensure corrective action in 24 hours or less.  The emergency will be corrected or abated in 24 hours or less.