The Maintenance Department provides 24-hour support.

To report a work order request, please call 704.289.2514 ext. 21

Residents can place work order requests through their Resident Portal or by submitting a Maintenance Request here.

After hours - Emergency on-call support: 1.888.505.6552

For Immediate Life-Threatening Emergencies, Please Call 911

After 5:00pm, on Holiday, and or weekends emergencies arise when residents are faced with a health or life-threatening situation, or there is a condition that might result in serious structural or system damage if not corrected immediately. The following emergency situation examples would include and qualify as after hours maintenance work:

• Gas leaks, either inside or outside of the unit (smell or sound)
• Broken/leaking water/sewer pipes, either inside or outside of the unit
• Electrical shortages (if smoke is visible)
• The refrigerator/freezer not cooling, and the office will not reopen within 24hrs.
• Heating failures between October 15th - April 15th, and temperature is less than 50 degrees outside.
• Lockouts for elderly/disabled only (Must have photo identification)
• Clogged commode, if only one commode in the unit and the office will not reopen within 24hrs.
• Broken-out window glass/doors (police report must be filed)
• Fire- Call 911
• Smoke Detector going off (Beeping/Low Battery is not an emergency)
• Collapsing Wall/Ceiling Severe storm damage

During business hours feel free to submit EMERGENCY and NON-EMERGENCY maintenance issues requests online.